collins small talk gives you the confidence to start a conversation and transition into bigger conversation topics so that you are able to build relationships, develop business partnerships and be successful in business. learn the language to: meet people for the first time greet people in subsequent meetings show and receive hospitality deal with remote communication end a conversationthe book includes information on best practice and key phrases for students to refer to and practise saying out loud using online audio. online audio also includes good and bad examples of authentic recordings of small talk for learners to listen to and assess.suitable for students whose level of english is intermediate / cef level b1 and higher.small talk is part of collins’ english for business range of materials to help business people who need to use english frequently in their work. it is designed for people who are about to or already work for a foreign or multinational company, deal with overseas customers or travel for business.